In order to efficiently process a Vamos - Data issue we kindly request the following information on each case:


Location

- National

- Roaming


For National

- Did data ever worked on the Mobile device?

- Does the mobile device has the correct APN settings?

- Is mobile data turned on and set to 4G?

- Does the Service Profile of the SIM card include Data capabilities?

- When starting the browser on the Mobile device does it route to https://vamos.tech/warning/?

- Is the device completely rebooted?


For Roaming

- Did data ever worked on the Mobile device?

- Does the mobile device has the correct APN settings?

- Is mobile data turned on and set to 4G?

- Does the Service Profile of the SIM card include Data capabilities?

- When starting the browser on the Mobile device does it route to https://vamos.tech/warning/?

- Is the device completely rebooted?

- Is Roaming data turned on?

- Does the Roaming Profile of the SIM card allow to roam in the specific area? And does the guest netwerk allow internet?

- Which guest network is used? 

- Does the issue remains if the guest network is switched?


Without the requested information the time to resolution will increase.