When not being able to make an outbound call to a specific number or destination due to Whitelist settings set by the Provider for a company, a user will hear the message: "It is not allowed to call the number you have dialed. Please call your provider for more information".

This message comes from our platform and points to the fact that the number or destinations are restricted within the Whitelist settings.

If necessary the Whitelist settings can be adjusted by the Provider.