Ticketing

What are the Priority Levels for tickets?
Our Support team uses the following definitions for a ticket’s Priority Levels: Urgent Example: Complete loss of service or a significa...
Thu, 19 May, 2016 at 4:57 PM
How to raise a ticket?
The preferred method for raising a ticket is through the form in our online support portal at kwebbl.support. To expedite the processing of your ticket...
Thu, 19 May, 2016 at 4:53 PM
How to raise a ticket via email?
The preferred way of raising ticket is through our online portal, also see "How to raise a ticket?". If you do however wish to raise your tick...
Fri, 8 Nov, 2019 at 11:45 AM
What types of support do we have ?
De 4 types of support are as follows: 1st line: Performing actions on the basis of script: basic settings, common problems, explain web interfaces, etc...
Thu, 5 Apr, 2018 at 3:43 PM
Why is the ticket closed while the problem has not been solved yet?
We have several rules which are automatically performed by our Support system to make ticket handling more efficient. They are: Reminder: we are waitin...
Fri, 8 Nov, 2019 at 1:47 PM