Kwebbl cloud

Calls disconnected
We receive frequently tickets about calls being disconnected after 30 seconds or after a transfer.  In this topic we would like to go deeper in this case a...
Mon, 16 Sep, 2019 at 9:48 AM
No incoming calls after some idle time
If a customer cannot receive incoming calls after a certain time being idle, then it is most likely that the firewall is configured with a UDP port closing ...
Fri, 27 Dec, 2019 at 11:41 AM
Characteristics audiofiles
Sound Files can be uploaded in the panels. The following formats are allowed to upload in the panels: MP3 WAV Please find attached the minimum ch...
Thu, 3 Oct, 2019 at 9:57 AM
How to protect a phone from hack attempts?
A hack attack is most of the time discovered by a deviation in the normal call destinations of the company involved often leading to a ‘Limits reached’ noti...
Thu, 21 Nov, 2019 at 12:35 PM
How do I know an outgoing call is not allowed due to Whitelist settings?
When not being able to make an outbound call to a specific number or destination due to Whitelist settings set by the Provider for a company, a user will he...
Thu, 21 Nov, 2019 at 11:38 AM
How do I know an outgoing call is not allowed due to Limits settings?
When not being able to make an outbound call due to Limits set by the Provider for a company, a user will hear the message: "Due to exceeding your call...
Thu, 21 Nov, 2019 at 12:34 PM
Why is an external number not reachable from the Kwebbl platform?
When not being able to reach an external number calling from the Kwebbl platform, first of all please check the accessibility of the To number from a couple...
Fri, 22 Nov, 2019 at 5:18 PM
Why is it not possible to call without a country code or with 00 in front?
A customer may not be able to call without a country code (e.g. 0212345678) or with 00 in front of the number (e.g. 0031212345678), while he is able to reac...
Tue, 26 Nov, 2019 at 12:55 PM
Why does a device keep ringing even when the call is already answered on another device?
This issue is most likely to happen due to incorrectirrelevant firewall/network settings. Please, check the firewall settings (Which IPs should I whitel...
Tue, 26 Nov, 2019 at 1:01 PM