FAQ

Why does my provisioned Yealink, Gigaset or Panasonic phone not register and the domain is configured as notls.?
Provisioned Yealinks, Gigasets and Panasonic's use DNS-NAPTR/SRV to connect to the Kwebbl Platform. Some old(er) or non-standard DNS Servers do not sup...
Fri, 8 Nov, 2019 at 10:19 AM
Why should settings be set via the Customize Device Behavior option on Zero touch provisioned devices?
Adding devices to Zero touch provisioning means that when a device is created on the Company panel, the Kwebbl system sends special link to the Yealink/Giga...
Thu, 27 Feb, 2020 at 4:01 PM
Why can't I add a new device: error message ‘MAC ID already in use’ appears?
If you cannot add the device and an error message ‘MAC ID already in use’ is observed, this means the device’s mac address is already seized: the devic...
Fri, 8 Nov, 2019 at 10:21 AM
Why does my device lose their registration?
The majority of registration losses is caused by local network issues. To address the issue please first check the internet connection and firewall settings...
Thu, 28 Nov, 2019 at 3:13 PM
What is the difference between green and yellow registration dots on the Devices page?
The green dots in the Devices tab indicate the device is registered at the DNS-SRV server while the yellow dots indicate the device is registered at the A-R...
Fri, 8 Nov, 2019 at 10:27 AM
What is the cause of ‘yellow dots’ seen at the Devices tab on the panel?
Although each case with ‘yellow registration dots’ should be investigated individually, in general to investigate the cause why a device, which is configure...
Fri, 8 Nov, 2019 at 10:29 AM
Why can a Yealink Zero touch auto provisioned device not register anymore?
When a Zero touch provisioned device is created on the Kwebbl panel, the system sends unique link to the Yealink redirection service. After factory reset th...
Fri, 29 Nov, 2019 at 10:21 AM
Warning message on Yealink display
In firmware version 83, Yealink introduced the feature 'Warning Display' Yealink IP phone support displaying a warning icon in the status bar, an...
Tue, 3 Dec, 2019 at 2:53 PM