FAQ

Why is internal number of an Extension restricted 2 to 4 digits only?
Different services expect to get 2 to 4-digit internal number of extensions. Although this is not a mandatory technical requirement, we restrict the interna...
Fri, 8 Nov, 2019 at 10:30 AM
Why is using ‘pause’ or ‘logout’ preferable to DND mode when using Queue functionality?
Sometimes a confusing situation may occur - calls are not answered while agents in the Queue are shown as available. One of the causes for this situation is...
Fri, 8 Nov, 2019 at 10:33 AM
How does limits mechanism work?
The limits mechanism is a safeguard  to minimize unintentional financial loss of the company in case of fraudulent events on their telephony environment. Th...
Fri, 8 Nov, 2019 at 1:55 PM
Why can my file not be uploaded via 'Bulk Import of Extensions'?
The upload of new Extensions can fail for the following reasons: Incorrect file format: for your convenience an example file is available in the Company ...
Fri, 29 Nov, 2019 at 11:32 AM
To which contacts are the Limits notifications sent?
Contacts will be notified when the Limits are reached in the following cases: - Provider’s limits are reached: Contact E-mail notification? ...
Tue, 26 Nov, 2019 at 2:06 PM
Is it possible to restore a missing call recording?
If a call recording is considered to be missing, make sure that at the moment of the call the call recording option indeed was activated for the user. P...
Tue, 26 Nov, 2019 at 4:13 PM